Privacy Policy
**Effective Date:** [Insert Date]
Eledash Media (“we,” “our,” “us”) values the trust you place in us and is committed to ensuring the security and confidentiality of your personal information. This Privacy Policy outlines our practices regarding the collection, use, storage, and sharing of your information in accordance with Indian laws, specifically the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using our services, you agree to the terms of this Privacy Policy.
#### 1. **Information We Collect**
1.1 **Personal Information:** We collect personal information that you voluntarily provide to us when you register on our website, sign up for our services, or communicate with us. This includes:
– **Identification Information:** Your name, email address, phone number, and postal address.
– **Billing Information:** Payment details such as credit card numbers, billing addresses, and transaction history.
– **Professional Information:** Company name, job title, and industry details relevant to our service offerings.
1.2 **Non-Personal Information:** In addition to personal information, we may collect non-personal information automatically when you interact with our website. This includes:
– **Technical Information:** IP address, browser type, operating system, and internet service provider.
– **Usage Data:** Pages visited, time spent on the website, clickstream data, and navigation patterns.
– **Cookies:** Small text files stored on your device that help us understand your preferences and optimize your experience on our site.
1.3 **Sensitive Personal Data:** We do not typically collect sensitive personal data such as your passwords, financial information, or biometric data. If we ever need to collect such information, it will be done in strict compliance with applicable laws and with your explicit consent.
#### 2. **How We Use Your Information**
2.1 **Service Provision:** We use the information we collect to provide and manage our services, including:
– **Account Management:** Creating and managing your user account, providing customer support, and processing transactions.
– **Communication:** Sending service-related emails, newsletters, updates, and responding to your inquiries.
– **Customization:** Personalizing your experience on our website based on your preferences and usage patterns.
2.2 **Improvement and Innovation:** We are committed to continuously improving our services. We use your information to:
– **Analyze Trends:** Monitor website traffic, usage patterns, and customer feedback to enhance our offerings.
– **Develop New Features:** Use insights from data analysis to innovate and introduce new features or services that align with your needs.
– **Testing and Research:** Conduct surveys, usability tests, and market research to gather feedback and improve service quality.
2.3 **Marketing and Promotions:** With your consent, we may use your information to:
– **Send Promotional Content:** Share updates on new products, special offers, and events that may interest you.
– **Targeted Advertising:** Deliver personalized advertisements based on your interests and previous interactions with our website.
– **Referral Programs:** Manage referral or affiliate programs where you can earn rewards for introducing new clients to us.
2.4 **Legal Compliance and Protection:** We may process your information to comply with legal obligations or to protect our rights and interests, including:
– **Regulatory Compliance:** Adhering to laws, regulations, and requests from government authorities.
– **Dispute Resolution:** Handling disputes, enforcing our terms and conditions, and preventing fraud.
– **Security Measures:** Protecting the integrity and security of our website, services, and customer data.
#### 3. **Disclosure of Information**
3.1 **Third-Party Service Providers:** We may share your information with third-party service providers who assist us in delivering our services, including:
– **Payment Processors:** Companies that facilitate payment transactions on our behalf.
– **Cloud Hosting Providers:** Partners who host our website and store data securely.
– **Marketing Agencies:** Third parties that help us with marketing campaigns, including email distribution and targeted advertising.
These service providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
3.2 **Legal Obligations:** We may disclose your information to comply with legal obligations, such as:
– **Court Orders:** Responding to subpoenas, court orders, or legal processes.
– **Government Requests:** Providing information to law enforcement or other government agencies as required by law.
– **Protection of Rights:** Disclosing information to protect the rights, property, or safety of Eledash Media, our clients, or the public.
3.3 **Business Transfers:** In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the new entity. We will notify you of any such changes and provide you with choices regarding your information.
3.4 **Data Sharing with Affiliates:** We may share your information with our affiliates or subsidiaries for business purposes, such as joint marketing initiatives, shared resources, or operational efficiencies.
#### 4. **Data Security**
4.1 **Security Measures:** We implement a variety of security measures to protect your personal information, including:
– **Encryption:** Using industry-standard encryption protocols to secure sensitive data during transmission and storage.
– **Access Controls:** Restricting access to your information to authorized personnel only, based on the principle of least privilege.
– **Regular Audits:** Conducting regular security audits and vulnerability assessments to identify and mitigate risks.
4.2 **Data Retention:** We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.
4.3 **Data Breach Response:** In the unlikely event of a data breach, we have established procedures to promptly address and mitigate the impact. We will notify you and relevant authorities as required by law.
#### 5. **Cookies and Tracking Technologies**
5.1 **Cookies:** We use cookies to enhance your browsing experience, track website performance, and understand user behavior. Cookies allow us to:
– **Personalize Content:** Show content that is relevant to your interests and preferences.
– **Analyze Traffic:** Monitor how visitors interact with our website, helping us improve usability.
– **Remember Preferences:** Save your preferences for future visits, such as language settings and login details.
5.2 **Managing Cookies:** You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your ability to access certain features of our website.
5.3 **Third-Party Tracking:** We may also use third-party tracking technologies, such as Google Analytics, to collect and analyze usage data. These third parties may set their own cookies or use similar technologies to track your online activities across different websites.
#### 6. **Your Rights**
6.1 **Access and Correction:** You have the right to access the personal information we hold about you and request corrections if there are any inaccuracies. You can do this by contacting us directly.
6.2 **Consent Management:** You can manage your consent preferences for the processing of your information. If you wish to withdraw your consent, please contact us. Note that withdrawing consent may affect our ability to provide certain services to you.
6.3 **Data Portability:** You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. We will provide this data to you or a third party of your choice, where technically feasible.
6.4 **Grievance Redressal:** If you have any concerns or complaints regarding your privacy, you can contact our Grievance Officer. We are committed to resolving your issues promptly and in accordance with applicable laws.
**Grievance Officer:**
[Insert Name]
[Insert Contact Details]
[Insert Email Address]
6.5 **Opt-Out of Marketing Communications:** You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
#### 7. **Children’s Privacy**
7.1 **Age Restrictions:** Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent.
7.2 **Parental Rights:** If you believe that we have inadvertently collected information from a child under 18, please contact us, and we will take immediate steps to delete the information.
#### 8. **Changes to This Privacy Policy**
8.1 **Policy Updates:** We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page and notify you through appropriate channels.
8.2 **Review and Acceptance:** By continuing to use our services after any changes to this Privacy Policy, you agree to the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
#### 9. **International Data Transfers**
9.1 **Cross-Border Data Transfer:** Your personal information may be transferred to and processed in countries outside of India, where data protection laws may differ from those in India. In such cases, we ensure that appropriate safeguards are in place to protect your information.
9.2 **Adequacy of Protection:** We ensure that any third-party service providers involved in cross-border data transfers are compliant with relevant data protection standards and provide an adequate level of protection for your information.
#### 10. **Contact Us**
10.1 **General Inquiries:** If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:
**Eledash Media**
[Insert Address]
[Insert Email Address]
[Insert Phone Number]
10.2 **Feedback:** We welcome your feedback on our privacy practices and are committed to improving our services based on your suggestions.